Learn Our Frequently Asked Question

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General Questions

Frequently Asked Question

Learn more about our clinic, services, and how we support your journey.

Your first appointment is typically 60-90 minutes and includes:

  • Comprehensive Assessment: Discussion of your mental health history, current concerns, and goals
  • Medical History Review: Current medications, medical conditions, and family history
  • Treatment Planning: Collaborative development of your personalized treatment plan
  • Questions & Concerns: Time to address any questions about treatment options

Tip: Bring a list of current medications, previous mental health treatment records, and any specific questions you'd like to discuss.

We accept most major insurance plans, including:

  • Blue Cross Blue Shield
  • Aetna
  • Cigna
  • UnitedHealthcare
  • Humana
  • Medicare
  • Most PPO plans

Important: Insurance coverage can vary by specific plan. We recommend calling your insurance provider to verify mental health benefits and any copay requirements.

Self-Pay Options: We also offer competitive self-pay rates for those without insurance or who prefer not to use insurance.

Our telehealth platform makes it easy to receive care from home:

1

Setup Requirements

Computer, tablet, or smartphone with camera and microphone, stable internet connection

2

Secure Platform

HIPAA-compliant video platform - no downloads required, access through web browser

3

Appointment Day

Click the secure link sent via email 5 minutes before your appointment time

Privacy Tip: Choose a quiet, private space where you won't be interrupted during your session.

Appointment frequency is personalized based on your needs and treatment goals:

Initial Phase (First 1-2 months)

Biweekly or Monthly appointments to establish treatment and monitor progress

Maintenance Phase

Follow-up visits every 2-6 months, depending on medication and stability

Treatment frequency is always adjusted based on your progress and comfort level.

Absolutely. Your privacy is our top priority and protected by law:

  • HIPAA Compliance: All information is protected under federal privacy laws
  • Secure Systems: Electronic records are encrypted and stored securely
  • Limited Access: Only authorized clinical staff have access to your information
  • No Disclosure: Information is never shared without your written consent

Exceptions: Confidentiality may only be broken in cases of imminent danger to self or others, or when required by law (such as suspected child abuse).

We understand that life happens and schedules change:

48+ Hours Notice

No charge to cancellation or scheduling with 48 + hours notice

Less than 48 hours

Late cancellation fee may apply

No-Show

Full session fee applies for missed appointments without notice

Easy Rescheduling: Call our office or use the patient portal to reschedule appointments quickly and easily.

Types of Therapy

Discover the various types of therapy we offer

It depends on your goals; your therapist will guide you after the first session.

Yes, your privacy and confidentiality are strictly maintained.

Yes, we offer family therapy options as needed.

An open, supportive conversation to explore your needs and create a plan.

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